FAQ

Quick answers about samples, sizing, shipping and returns. Tap a question to see the answer.

Ordering & samples
Should I order a sample first?

Yes. Colors look different on screens and in different light, so we strongly recommend a color sample before buying a full roll. Color variance is not a reason for return. A single-color sample is $10, or $15 for three colors. After you order, we'll email you to confirm which colors you'd like.

Do you have a swatch book?

Yes. The Milliotone Color Swatch Book holds physical samples across our finishes, which is useful for shops and anyone comparing many colors.

How much vinyl do I need to wrap my car?

Rough guide for a full wrap with our 60-inch-wide film: compact cars 42–45 ft, hatchbacks 52–55 ft, sedans 55–59 ft, SUVs 55–63 ft, wagons 59–65 ft, minivans 65–80 ft. Full rolls are sold in the length shown on each product page, with +10 ft and +20 ft add-ons and 10 ft or 20 ft partial rolls. Always add extra for bumpers, mirrors and mistakes.

Why should I order all my rolls at once?

Film can vary slightly in tone between production batches. Ordering everything for one car at the same time keeps the color consistent. Write down the batch/lot ID on each roll in case you need to reorder for repairs.

Can you match my car's factory paint color?

Our OEM Series is developed after popular factory colors from Porsche, BMW, Audi, Mercedes-Benz and more. See OEM Color Match, or email us your paint code for a suggestion.

Shipping
How fast do you ship?

Orders are processed and shipped within 1–2 business days (Monday–Friday, Pacific Time) from our warehouse in Ontario, California, by FedEx, UPS or USPS. You'll get tracking by email when it ships.

What if a color is out of stock in the U.S.?

It may ship from our factory warehouse in China, arriving in about 7–10 days. Air freight and import charges are included in the shipping cost at checkout. To avoid those charges, contact us to pre-order for U.S. fulfillment instead.

Where do you ship?

All 50 states and Puerto Rico; Alaska, Hawaii and Puerto Rico have extra shipping charges. For Canada, Mexico and other countries, email us your address and order for a quote first. We can't ship to P.O. boxes.

Returns
What is your return policy?

Unopened, unused items in original packaging can be returned within 14 days of delivery. Email us first for approval. A 25% restocking fee applies, return shipping is paid by the customer, and original shipping is not refunded. Full details: Return & Refund Policy.

What can't be returned?

Color samples, opened, cut, used or installed rolls, partial rolls and custom cuts, sale and clearance items, and special orders.

My order arrived damaged or wrong. What do I do?

Email inquiry@milliotone.com within 24 hours of delivery with your order number and photos of the box, the label and the item. We'll make it right.

Installation
Can I install it myself?

Professional installation is strongly recommended, but experienced DIY installers can get good results. See Installation & Care for prep, tips and what our warranty covers.

What's the difference between Gloss and Super Gloss?

Super Gloss films have a deeper, more paint-like shine and come with a protective cap sheet that you remove during installation. Standard Gloss films offer a clean gloss finish at a lower price.

Shops & contact
Do you work with wrap shops and dealers?

Yes. See our Dealer / Distribution Program to apply.

How do I contact you?

Email inquiry@milliotone.com or call 626-762-2073, Monday–Friday, 10am–5pm Pacific.

Still have a question?Email inquiry@milliotone.com or call 626-762-2073, Monday–Friday, 10am–5pm Pacific.