We want you to be happy with your Milliotone order. Please read this policy carefully before requesting a return.

1. Return Window

Return requests must be submitted within 14 calendar days of the delivery date. Requests received after 14 days cannot be accepted.

2. Return Conditions

To be eligible for a return, items must be:

• Brand new, unopened, and completely unused
• In the original packaging, with all included parts and accessories

Returns that do not meet these conditions will not be accepted.

3. How to Start a Return

1. Email us at inquiry@milliotone.com within 14 calendar days of delivery, with your order number and the item(s) you would like to return.
2. Our team will review your request and, if approved, send you the return address and instructions.
3. Items sent back without an approved return request will not be accepted.

4. Return Costs

• A 25% restocking fee will be deducted from the refund for the returned product(s).
• The customer is responsible for return shipping costs.
• Original shipping charges are non-refundable. Refunds cover the product price only.
• The restocking fee and return shipping cost do not apply to items confirmed defective by our quality control team.

5. Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong item, email us at inquiry@milliotone.com within 24 hours of delivery with:

• Your order number
• Photos of the shipping box and label
• Photos of the damaged or incorrect item(s)

We will evaluate the issue and make it right.

6. Color Samples & Color Variance

• Due to monitor differences, lighting, and material characteristics, colors may appear different in person.
• We strongly recommend ordering a color sample before purchasing a full roll.
• By purchasing without first ordering a sample, the customer accepts the risk of color variance. Color variance is not a reason for return.

7. Installation Disclaimer

• Our films are designed for professional installation.
• Issues caused by improper installation (such as glue lines, lifting, overstretching, or surface preparation failure) are not covered under warranty or this return policy.

8. Non-Returnable Items

The following items are final sale and cannot be returned:

• Color samples
• Open, cut, used, or installed rolls
• Partial rolls and custom cuts
• Sale and clearance items
• Special order items

Please get in touch if you have questions or concerns about your specific item.

9. Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

10. Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, the refund (product price minus the 25% restocking fee, where applicable) will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at inquiry@milliotone.com.

11. Chargebacks and Payment Disputes

• By purchasing, the customer agrees to follow our return and refund process before seeking remedies through their bank or card issuer.
• Chargebacks filed without first contacting us will be disputed with supporting evidence, including proof of delivery, product advisories acknowledged at checkout, and any photos or videos provided by the customer.