Terms of service

Milliotone Terms & Conditions

1) Processing Orders

When placing an order, please follow each checkout step carefully. If you have any questions, please review the information on the checkout page or contact us before completing your purchase.

To avoid delays, cancellations, or refunds, customers are responsible for entering accurate and complete information at checkout, including:

  • Billing information
  • Shipping address
  • Email and phone number

2) Product Availability

Milliotone strives to maintain healthy inventory levels across all colors; however, availability may vary.

If a product is out of stock, please contact us at inquiry@milliotone.com to:

  • Confirm lead times, and/or
  • Be added to our backorder list (if applicable)

3) Mixing Rolls / Batch & Lot Variations

Due to the pigment and manufacturing process, vinyl wrap films may have slight tonal variations between production batches/lots.

To ensure consistency:

  • We recommend ordering all required rolls at the same time for your project
  • Please record the batch/lot ID on each roll you receive (important for future repairs or re-orders)

Important notes:

  • Milliotone cannot guarantee an exact color match between different batches/lots
  • Partial roll availability from specific batches is first-come, first-served
  • For best results, use the same batch/lot for a single job whenever possible

4) Delivery, Risk of Loss & Address Responsibility

By placing an order with Milliotone Inc., you confirm that the shipping address and contact information provided at checkout are accurate and complete.

All shipments include tracking. An order is considered delivered once the carrier marks the shipment as “Delivered” to the address provided at checkout.

Title and risk of loss transfer to the customer upon carrier-confirmed delivery to the provided shipping address. This includes deliveries left at the location by the carrier, such as:

  • Front door / porch
  • Mailroom
  • Reception area
  • Building lobby / package room

(unless signature confirmation is required)

5) Signature Confirmation (High-Value Orders)

For customer protection and fraud prevention, signature confirmation may be required at our discretion, particularly for higher-value orders. This may include:

  • Direct Signature Required
  • Adult Signature Required

If signature confirmation applies, the carrier will not release the package without a signature at the delivery address.

6) Undelivered / Missing Package Claims

If tracking shows Delivered but the package cannot be located, the customer agrees to:

  1. Check with household members / neighbors / building staff
  2. Verify the delivery location around the property
  3. Contact the carrier to request a delivery trace
  4. File a police report for suspected theft, where applicable

Milliotone will assist when possible by providing supporting documentation such as tracking records and carrier delivery details.

7) Incorrect / Incomplete Address

Customers are responsible for entering the correct shipping address at checkout. Milliotone is not responsible for delivery issues caused by:

  • Incorrect address
  • Incomplete address
  • Undeliverable address
  • Refused packages

If a shipment is returned due to address issues, the customer is responsible for reshipping fees. Refunds (if applicable) may exclude original shipping costs.

8) Chargebacks & Payment Disputes

Customers agree to contact Milliotone Inc. before initiating a payment dispute, so we may assist with resolution.

For any dispute involving non-receipt:

  • Carrier tracking marked Delivered (and signature confirmation when applicable) will be treated as proof of delivery and fulfillment
  • We reserve the right to submit supporting documentation, including:
    • Order records
    • Tracking logs
    • Delivery confirmation details
    • Customer communications
  • To the payment processor and/or card network in response to disputes

9) Fraud Prevention & Order Verification

Milliotone reserves the right to:

  • Cancel or hold orders suspected of fraud
  • Request additional verification (address verification, ID verification, signature-required delivery)
  • Refuse service to high-risk orders at our discretion

10) Disclaimer / Updates

By using our website and services, you consent to these Terms & Conditions and agree to abide by them. We may update these Terms & Conditions at any time to improve our products and services. Please check back regularly for revisions.

SMS/MMS Mobile Message Marketing Program Terms & Conditions

Milliotone Inc. (“We,” “Us,” “Our”) offers a mobile messaging program (the “Program”). By opting into the Program, you agree to these Mobile Messaging Terms & Conditions (the “Agreement”).

This Agreement applies only to the Program and does not modify other Terms & Conditions or Privacy Policy provisions that may apply in other contexts. We may modify or cancel the Program or any of its features at any time without notice. Continued participation after changes are effective constitutes acceptance.

1) Program Description

Users may opt into receiving SMS/MMS messages through online forms, application-based forms, or other subscription methods.

Consent to receive marketing text messages is not required as a condition of purchasing goods or services.

Messages may include:

  • Updates and alerts
  • Promotions and specials
  • Information about products, orders, and offers (e.g., discount campaigns)

Message frequency varies. Messages may be sent using an automated telephone dialing system or similar technology.

2) Fees & Carrier Charges

Message and data rates may apply. You are responsible for all charges and fees imposed by your wireless provider.

Wireless carriers are not liable for delayed or undelivered messages.

3) Opt-Out Instructions

To stop receiving messages, reply STOP to any message from us.

You may receive a confirmation message after opting out. You agree that this is the only reasonable method of opting out. Requests using other words or methods may not be recognized.

For assistance, reply HELP or contact us at inquiry@milliotone.com.

4) Changing Program Numbers

We may change the phone number used to operate the Program at any time and will notify you of changes. Messages sent to a prior number (including STOP or HELP requests) may not be received, and we are not responsible for honoring requests sent to an outdated number.

5) Mobile Number Responsibility

You agree to provide a valid mobile number and maintain accurate information. If you change your mobile number, you agree to notify us promptly.

If you stop using the number used to subscribe (including cancellation of service or transferring the number), you agree to opt out before discontinuing use of that number.

6) Indemnification

You agree to indemnify, defend, and hold us harmless from third-party claims, liabilities, damages, or costs arising from:

  • Your participation in the Program, or
  • Providing a mobile number that is not your own

This obligation survives cancellation or termination of your participation.

7) Limitation of Liability

We are not liable for failed, delayed, or misdirected message delivery, errors in message content, or actions taken (or not taken) by you based on the Program.

8) Age Requirement

You may not use or engage with the Program if you are under 13 years of age.

If you are between 13 and 18 years of age, you must have permission from a parent or legal guardian.

By participating, you confirm that you meet these requirements and are allowed under applicable law to use and engage with the Program.

Contact

If you have questions or need support, please contact:
inquiry@milliotone.com