Terms of service

Milliotone Terms & Conditions
Last updated: October 15, 2026

By using our website and placing an order with Milliotone Inc., you agree to these Terms & Conditions, our Shipping Policy, and our Return & Refund Policy. Please review them carefully before completing your purchase.

1) Processing Orders
When placing an order, please follow each checkout step carefully. If you have any questions, please review the information on the checkout page or contact us before completing your purchase.

To avoid delays, cancellations, or refunds, customers are responsible for entering accurate and complete information at checkout, including:

  • Billing information
  • Shipping address (we do not ship to P.O. Boxes)
  • Email and phone number

2) Pricing and Product Information
We make every effort to display accurate pricing, colors, and product information. If a product is listed at an incorrect price or with incorrect information due to an error, we reserve the right to cancel any orders placed for that product and issue a full refund.

3) Product Availability and Warehouse Fulfillment
Milliotone strives to maintain healthy inventory levels across all colors; however, availability may vary.

Most orders ship from our U.S. warehouse in Ontario, California. If an item is temporarily unavailable in our U.S. warehouse, it may ship from our factory warehouse in China. Orders shipped from China include additional international air freight and import tariff charges, which are included in the shipping amount shown at checkout. Customers who prefer to avoid these charges may contact us to request a pre-order for U.S. warehouse fulfillment. See our Shipping Policy for details.

For stock confirmation or pre-order requests, contact us at inquiry@milliotone.com.

4) Color Accuracy and Samples
Colors, finishes, and images shown on screens are for reference only and may differ from the actual product due to monitor settings, lighting, and material characteristics. We strongly recommend ordering a color sample before purchasing a full roll. By purchasing without first ordering a sample, the customer accepts the risk of color variance.

5) Mixing Rolls / Batch & Lot Variations
Due to the pigment and manufacturing process, vinyl wrap films may have slight tonal variations between production batches/lots.

To ensure consistency:

  • We recommend ordering all required rolls at the same time for your project, including extra material for touch-ups or installation errors
  • Please record the batch/lot ID on each roll you receive (important for future repairs or re-orders)

Important notes:

  • Milliotone cannot guarantee an exact color match between different batches/lots
  • Partial roll availability from specific batches is first-come, first-served
  • For best results, use the same batch/lot for a single job whenever possible

6) Installation Responsibility

  • Professional installation is strongly recommended.
  • The installer is responsible for inspecting the material before installation.
  • Material that has been installed, cut, or altered is considered accepted and is not eligible for return.
  • Issues caused by improper installation, surface preparation, or application to repainted, primed, aftermarket, or damaged surfaces are not the responsibility of Milliotone.
  • Milliotone is not responsible for the condition of the underlying paint upon film removal, including paint lifting or damage during removal.
  • Light surface scratching that may occur during installation or regular use is considered normal wear.

7) Defective Products and Limitation of Liability
If you believe a product is defective, please contact us at inquiry@milliotone.com as described in our Return & Refund Policy. If a defect in materials is confirmed by our team, Milliotone will, at its sole discretion, replace the defective material or refund the purchase price of the defective material. This is Milliotone’s sole obligation and the customer’s exclusive remedy.

To the maximum extent permitted by law, Milliotone is not liable for labor or installation costs, removal costs, vehicle downtime, or any indirect, incidental, or consequential damages. Milliotone’s total liability for any claim related to a product shall not exceed the amount paid for that product.

8) Returns, Refunds, and Shipping
All returns and refunds are governed by our Return & Refund Policy. All shipping, delivery timelines, and shipping charges are governed by our Shipping Policy.

9) Delivery, Risk of Loss & Address Responsibility
By placing an order with Milliotone Inc., you confirm that the shipping address and contact information provided at checkout are accurate and complete.

All shipments include tracking. An order is considered delivered once the carrier marks the shipment as “Delivered” to the address provided at checkout.

Title and risk of loss transfer to the customer upon carrier-confirmed delivery to the provided shipping address. This includes deliveries left at the location by the carrier, such as:

  • Front door / porch
  • Mailroom
  • Reception area
  • Building lobby / package room

(unless signature confirmation is required)

10) Signature Confirmation (High-Value Orders)
For customer protection and fraud prevention, signature confirmation may be required at our discretion, particularly for higher-value orders. This may include:

  • Direct Signature Required
  • Adult Signature Required

If signature confirmation applies, the carrier will not release the package without a signature at the delivery address.

11) Undelivered / Missing Package Claims
If tracking shows Delivered but the package cannot be located, the customer agrees to:

  • Check with household members / neighbors / building staff
  • Verify the delivery location around the property
  • Contact the carrier to request a delivery trace
  • File a police report for suspected theft, where applicable

Milliotone will assist when possible by providing supporting documentation such as tracking records and carrier delivery details.

12) Incorrect / Incomplete Address
Customers are responsible for entering the correct shipping address at checkout. Milliotone is not responsible for delivery issues caused by:

  • Incorrect address
  • Incomplete address
  • Undeliverable address, including P.O. Boxes
  • Refused packages

If a shipment is returned due to address issues, the customer is responsible for reshipping fees. Original shipping charges are non-refundable.

13) Chargebacks & Payment Disputes
Customers agree to contact Milliotone Inc. before initiating a payment dispute, so we may assist with resolution.

For any dispute involving non-receipt:

  • Carrier tracking marked Delivered (and signature confirmation when applicable) will be treated as proof of delivery and fulfillment
  • We reserve the right to submit supporting documentation to the payment processor and/or card network in response to disputes, including order records, tracking logs, delivery confirmation details, product advisories acknowledged at checkout, and customer communications

14) Fraud Prevention & Order Verification
Milliotone reserves the right to:

  • Cancel or hold orders suspected of fraud
  • Request additional verification (address verification, ID verification, signature-required delivery)
  • Refuse service to high-risk orders at our discretion

15) Governing Law
These Terms & Conditions are governed by the laws of the State of California, without regard to its conflict of law principles.

16) Disclaimer / Updates
By using our website and services, you consent to these Terms & Conditions and agree to abide by them. We may update these Terms & Conditions at any time. The “Last updated” date above shows when changes were last made. Please check back regularly for revisions.