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Milliotone Terms of Service

By using our website and placing an order, you agree to the following terms and conditions. Please review them carefully before completing your purchase.

Order Processing

Please review your order details carefully before completing checkout.
Customers are responsible for providing accurate billing and shipping information.
Incorrect information may result in order delays, cancellations, or returned shipments.

Product Availability

Milliotone works to maintain a healthy inventory of all colors and finishes. However, stock levels may vary depending on demand and production cycles.

If a product becomes unavailable after an order is placed, our team will contact you regarding restock timing or available alternatives.
Customers may contact us at inquiry@milliotone.com for current stock availability.

Warehouse Fulfillment

Most orders are fulfilled from our U.S. warehouse located in Ontario, California. If a product is temporarily unavailable at our U.S. warehouse, orders may be fulfilled from our China-based warehouse to avoid extended delays.

Orders shipped from our China warehouse may require additional international shipping costs.
This cost reflects international air freight rates and applicable import tariffs required to deliver the product to the United States.
The shipping amount shown during checkout already includes these additional logistics and tariff-related charges.

Customers who prefer to avoid international shipping charges may request a pre-order for U.S. warehouse fulfillment. Pre-orders will ship once inventory becomes available at our U.S. facility and may require a longer waiting time.

For stock confirmation or pre-order requests, please contact us at inquiry@milliotone.com.

By placing an order, customers acknowledge that fulfillment location may vary depending on product availability and that shipping costs may differ accordingly.

Batch & Color Variations

Due to the pigment manufacturing process, vinyl films may experience slight tonal variations between production batches or lots.

For best results, customers should order all required material for a project at the same time.
We recommend recording the batch or lot number for future reference.
Exact color matching between different batches cannot be guaranteed.

Installation Responsibility

Professional installation is strongly recommended.
The installer is responsible for inspecting the material before installation.
Materials that have been installed, cut, or altered are considered accepted and are not eligible for return.

Return Policy Agreement

By placing an order on our website, customers acknowledge and agree to our Return Policy.

SMS / Text Message Marketing

Customers who opt into our messaging program agree to receive SMS or MMS messages from Milliotone that may include:

Order updates
Promotions or discounts
Product announcements

Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.
Consent to receive marketing messages is not required to make a purchase.

You may unsubscribe at any time by replying STOP to any message received. For assistance, reply HELP.

Age Requirement

Users must be at least 13 years of age to use this website or participate in our messaging services. Users under 18 must have permission from a parent or legal guardian.

Disclaimer

Milliotone reserves the right to update or modify these terms at any time without prior notice. Continued use of our website and services constitutes acceptance of any updates to these terms.

Contact

For questions regarding our policies or orders, please contact us at inquiry@milliotone.com.

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