Shipping policy

Shipping Policy

At Milliotone Inc., we work hard to ship your order quickly and accurately. Please review the shipping details below. If you have questions, contact us at inquiry@milliotone.com.

Order Processing

  • Orders are processed and shipped within 1–2 business days (Monday–Friday, U.S. Pacific Time, excluding holidays).
  • Orders are processed in the order they are received.
  • Please make sure your shipping address, email, and phone number are correct at checkout to avoid delays.
  • If we need to confirm any details, we may contact you before shipping.

Shipping Carriers
We ship with FedEx, UPS, and USPS. The carrier is selected based on your location, package size, and order value.

Warehouse Fulfillment
Most orders ship from our U.S. warehouse in Ontario, California.

If an item is temporarily out of stock in our U.S. warehouse, it may ship directly from our factory warehouse in China:

  • Orders are shipped within 1–2 business days and typically arrive in approximately 7–10 days.
  • Additional international air freight and import tariff charges apply. These charges are included in the shipping amount shown at checkout.
  • If you prefer to avoid these charges, you may contact us to request a pre-order for U.S. warehouse fulfillment instead. Pre-orders ship once inventory arrives at our U.S. warehouse and may take longer.

Shipping Destinations

  • Contiguous United States (lower 48 states): Shipping costs are calculated at checkout.
  • Alaska, Hawaii, and Puerto Rico: We ship to these locations. Additional shipping charges apply and are paid by the customer.
  • Canada, Mexico, and other international destinations: Please contact us at inquiry@milliotone.com with your address and order details for a shipping quote before placing your order.
  • We do not ship to P.O. Boxes. Please provide a physical street address.

Pre-Order Items
Pre-order items ship once inventory becomes available. Estimated availability is shown on the product page when possible. For status updates on a pre-order, contact us at inquiry@milliotone.com.

Shipping Rates & Delivery Time

  • Shipping costs are calculated at checkout based on your location and selected method.
  • Estimated transit times shown at checkout are carrier estimates and are not guaranteed.
  • Once your order ships, you will receive tracking information by email.

Tracking
All shipments include tracking. Please allow time for the carrier to update tracking after the shipping label is created.

Delivery Confirmation & Risk of Loss
An order is considered delivered once the carrier marks the shipment as “Delivered” to the address provided at checkout.

Title and risk of loss transfer to the customer upon carrier-confirmed delivery. This includes deliveries left at the location by the carrier (e.g., front door/porch, mailroom, reception area), unless signature confirmation is required.

Signature Confirmation (High-Value Orders)
To protect our customers and reduce theft and fraud, signature confirmation may be required for higher-value orders at our discretion. This may include:

  • Direct Signature Required
  • Adult Signature Required

If signature confirmation is required, the carrier will not release the package without a signature at the delivery address.

Missing Packages (Tracking Shows Delivered)
If tracking shows Delivered but you cannot locate your package, please:

  1. Check around your property and with household members, neighbors, or building staff
  2. Contact the carrier to request a delivery trace
  3. Report suspected theft to local authorities if applicable

We can assist by providing available tracking and carrier delivery documentation upon request.

Incorrect / Incomplete Address
Customers are responsible for entering the correct shipping address at checkout. We are not responsible for delivery issues caused by:

  • Incorrect or incomplete addresses
  • Undeliverable addresses (including P.O. Boxes)
  • Refused deliveries

If a package is returned to us due to address issues, reshipping fees may apply. Original shipping charges are non-refundable.

Damaged Packages
If your package arrives damaged, please email us at inquiry@milliotone.com within 24 hours of delivery with:

  • Your order number
  • Photos of the shipping box and label
  • Photos of the damaged item(s)

For more details, please see our Return & Refund Policy.

Questions
If you need help with shipping or delivery, contact us at inquiry@milliotone.com.